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Building trust through branding: Solely Cremation

Our Work 6th February 2026

Solely Cremation logo showing the calm, compassionate brand identity designed by PHd Design

Some brands need to grab attention.

Others need to offer reassurance.

When Jukes Funeral Services asked us to create a standalone brand for their direct cremation service, Solely Cremation, the goal was refreshingly clear: help families understand their options without adding to an already difficult day.

No hype. No theatrics. Just clarity, care and a steady hand.

Starting with confidence (not guesswork)

Solely Cremation already existed as a service, but the brand itself needed strengthening. In practice, that meant building almost everything from the ground up – the logo, visual identity, icons, printed literature and all the things that quietly do the heavy lifting.

Because when people encounter this brand, it needs to feel established, credible and trustworthy straight away. Not like it’s still finding its feet.

 

Standing out by keeping things simple

The direct cremation market is growing, and with growth comes… well, a lot of very similar messaging.

Rather than adding more noise, we focused on doing the opposite. The Solely Cremation brand is clear about what it offers, how it works, and who it’s for – without asking people to wade through paragraphs of explanation.

It communicates:

– A dignified, respectful direct cremation
– Managed locally, by experienced professionals
– Without unnecessary ceremony, cost or complication

Clear beats clever here. Every time.

 

Helping people think clearly, when thinking is hard

At an emotional time, even simple decisions can feel overwhelming. Good branding can’t remove that reality – but it can make things feel more manageable.

We designed every element of the Solely Cremation brand to reduce friction:

– Clear structure and layout
– Simple, intuitive iconography
– Plain language that explains what happens next, without jargon

The aim was never to impress. It was to reassure. And to quietly guide people forward without making them feel rushed or confused.

 

A brand that supports real conversations

Behind every brand is a business that needs things to work in the real world.

Solely Cremation is a focused service, and the brand needed to support calm, straightforward conversations – not complicate them. By clearly positioning it as a dedicated direct cremation service, the brand helps set expectations early and keeps discussions simple and purposeful.

Which is helpful for families. And, frankly, for the team too.

 

Rooted locally, designed with care

Solely Cremation is part of a family-run business with strong ties to the Midlands, funeral homes in Lichfield, Tamworth and Brownhills, and over 60 years of experience in the funeral industry.

The brand reflects that quietly — not through big claims, but through consistency and tone. It feels modern and independent, while still grounded in care, experience and real people doing an important job well.

Why this approach works

This project is a good reminder that effective branding doesn’t have to shout to be heard.

Sometimes, the most powerful thing a brand can do is:

– Build trust quickly
– Make things easier to understand
– And stay out of the way when it needs to

That’s exactly what the Solely Cremation brand was designed to do.

Thinking about your own brand?

Your business may live in a very different world — but if your brand needs to:

– Be understood quickly
– Build confidence early
– Or simply feel more human

Then the same principles apply.

Good branding isn’t about making things louder. It’s about making them clearer.

And if you fancy a no-pressure chat about whether your branding is doing that, you know where we are.

 

Does your brand need to feel clearer?

At PHd Design, we help businesses communicate with confidence – especially when clarity and trust really matter. From creating standalone brands to refining existing ones, we focus on making things easier to understand, not louder.

If you’re wondering whether your brand is doing its job as well as it could be, we’re always happy to have a no-pressure chat.

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Our Free Design Giveaway Returns

Studio News 7th January 2026

We’re still riding the festive sugar high and, in a moment of questionable generosity, we’ve decided to give something away again.

Not chocolates.
Not branded pens.

Proper, professional graphic design. For free.

We’re running our free design giveaway for people and organisations who are genuinely trying to make the world a bit better — but could really do with some strategic, branding or rollout support to help them get noticed and taken seriously.

That’s where we come in.

 

Who’s it for?

If you’re doing something good, you’re probably eligible.

You don’t need to be a registered charity. If what you’re doing:

– helps children
– supports animals
– improves health or wellbeing
– protects nature or the environment
– tackles social issues
– or generally makes life a bit less rubbish for other people

…we’d love to hear from you.

We’re also very open to creative interpretations of “doing good”.

If your mission is to collect chocolate from houses with dogs (purely in the interest of canine safety, obviously), go for it.
If you’re helping lonely hedgehogs, overworked volunteers, underfunded community groups, or anyone whose logo currently lives in a Word document… you’re very much our people.

Don’t worry about being cheeky.
We quite like cheeky.

 

Why bother entering?

Because good causes still need good design.

We can help you:

– get noticed instead of overlooked
-be remembered instead of forgotten
– look credible and professional (which really helps with funding, grants and partnerships)
– communicate clearly, confidently and consistently

In short, we help you look like you know what you’re doing — even if, behind the scenes, everything’s being held together with duct tape and optimism.

What do you actually win?

Exactly what it sounds like.

A 100% free graphic design project.
No catch. No invoice. No awkward small print.

The work will be created by our team of experienced, excitable and award-winning creatives at PHd Design — a small but mighty studio that’s proudly listed among the UK’s Top 100 design agencies.

The prize could include things like:

– branding or logo refinement
– posters, leaflets or brochures
– social media graphics
– packaging, signage or campaign visuals

Or something else entirely, if it genuinely helps your cause.

We’ll also help shout about what you do across our own social channels, because good things deserve to be shared.

 

Share the love

If you know someone who should enter, please pass this on.
The more applications we receive, the more interesting (and inspiring) this becomes.

 

How it works

Apply using the form below. We’ll ask for your contact details, a bit about what you do, and what you’d like help with. The more context you give us, the better we can understand what you need.

Applications close: 11:59pm on 31st January 2026
Winner announced: February 2026

We’ll choose a winner based on who we feel is the most creative, brave, demanding (in a good way), and deserving. Everyone will be told the outcome — whether they win or not.

The design project will be completed completely free of charge, and we’ll help promote the finished work online.

If you’re doing good things and need a bit of design support — or you know someone who is — this is your sign.

Apply.
Share it.
Be cheeky.

Good luck.

Free Design Giveaway 2026
Tell us a bit about what you do, who it helps, and the design support you’re hoping for.
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Raising the Roof: The Strategic Rebrand of Roofclad Systems

Our Work 28th November 2025

Vehicle livery design for Roofclad Systems, created by PHd Design as part of a strategic rebrand following the merger with Profile Industrial Roofing.

When two established names in roofing decide to join forces, it’s not just a merger – it’s an opportunity to build something even stronger. That was the case when Profile Industrial Roofing and Roofclad Systems united under one roof (pun intended), creating a national powerhouse in roofing and cladding refurbishment.

And when it came to rebranding the combined business, they turned to familiar faces – us at PHd Design. Having previously branded Profile Industrial Roofing, we were invited back to help shape the new identity for Roofclad Systems.

From Two to One: A New Chapter

The merger brought together more than 70 years of combined expertise, five regional hubs, and a turnover north of £20 million – but two brands with distinct histories. The challenge? To create a unified identity that reflected their shared strengths without losing the equity of either name.

Our task was to position Roofclad Systems as a trusted, nationwide contractor that still retained its down-to-earth, hands-on approach. The goal wasn’t to reinvent the wheel, but to make sure it rolled smoother, looked sharper, and travelled further.

 

A Rebrand Built on Solid Foundations

We began by revisiting what each business stood for – Roofclad’s technical authority and Profile’s reputation for reliability. The new brand needed to bring those qualities together under a clear, confident, and scalable identity.

The result? A bold, modernised brand system that reflects the company’s industry expertise and future ambition. The new logo – with clean geometric forms inspired by rooftops – sits proudly in a colour palette of deep blue and construction orange, balancing professionalism with energy.

Every element was designed with purpose. From the vehicle livery to uniforms and site signage, the new brand ensures instant recognition whether it’s spotted on a motorway, a high-vis jacket, or a hard hat.

Making It Work Hard (Just Like Their Team)

Roofclad Systems doesn’t just install roofing – they solve problems. So, we created a visual language that works just as hard as they do. The system includes distinctive line icons representing their core services – from overcladding and waterproofing to solar panels and corrosion treatment – bringing clarity and cohesion to their communications.

We also considered scalability. With the company operating across five UK locations, consistency was key. The refreshed identity gives the brand room to grow while maintaining unity across every touchpoint, from digital to on-site.

 

More Than a Makeover

For Roofclad Systems, this rebrand wasn’t just cosmetic. It marks a new phase of growth – backed by the strength of two respected teams now working as one. And for us, it’s another reminder that great design is about more than aesthetics; it’s about helping businesses evolve confidently, without losing sight of who they are.

 

Does your brand need a rethink?

At PHd Design, we help businesses evolve without losing their roots – whether through a strategic rebrand, a visual refresh, or a smarter way to communicate.

Fancy a chat about where your brand could go next? Get in touch today.

Not quite ready yet? Stay inspired with our fortnightly newsletter – studio updates, tips, and projects straight to your inbox. Click here to subscribe

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A Brick-by-Brick Christmas: PHd Design’s 2025 Festive Creation

Studio News 20th November 2025

LEGO Santa figure standing beside scattered Rudolph pieces in front of a PHd Design Christmas leaflet, promoting the festive LEGO advent build.

There are two types of people at Christmas:

1) those who patiently open an advent calendar one day at a time, and

2) those who learned long ago that self-control is overrated.

 

Whichever camp you fall into, this year’s festive creation from PHd is designed to bring a bit of joy, a bit of curiosity… and quite a lot of LEGO®.

Because nothing says “Merry Christmas” quite like a miniature reindeer slowly taking shape on your desk – one brick at a time – while you promise yourself you’re definitely not avoiding emails.

 

Introducing the PHd LEGO Advent Calendar

This year, we’ve swapped tradition for creativity once again with a 25-piece LEGO build-your-own Rudolph.

Each numbered step is laid out on the advent-style guide included in the pack. Assemble him day by day… or, if patience isn’t your strong suit, all in one festive flurry.

The leaflet shows the full build, parts list, and Rudolph in his finished glory – complete with his shiny PHd nose.We can neither confirm nor deny that our designers spent far too long debating the optimal nose size. (Creativity is a serious business.)

 

Continuing the PHd Christmas Tradition

Over the years, PHd’s festive creations have taken many forms. We’ve sent everything from build-your-own wooden reindeer and custom PHd playing cards to bespoke socks, Christmas “crackers” filled with festive facts, and even creative puzzles. Each one has been designed to share a little cheer while showcasing what thoughtful, playful design can do.

This year’s LEGO advent build is our latest way to bring a smile to your December – and maybe even inspire your inner engineer.

 

Win a LEGO Santa

Once your Rudolph is complete, we’d love to see where he ends up.
Perched on your desk? Supervising the printer? Starring in a tiny stop-motion holiday epic?

Share your most creative or unusual photos of Rudolph on PHd’s social media channels for the chance to win a LEGO Santa (full details on the leaflet’s inside panel).

We can’t wait to see the adventures he gets up to.

 

A Festive Thank You from PHd

Whether you’ve worked with us this year, followed our content, or simply enjoyed seeing what we create, we genuinely appreciate your support.

This little reindeer is our way of saying Merry Christmas – and thank you for being part of the PHd story.

Enjoy the build. Enjoy the break. And if you’d like help building something a little bigger than a 25-piece reindeer next year… you know where to find us.

 

Merry Christmas from all the team at PHd Design.

 

 

Want a Bit More Creative Cheer All Year Round?

If you enjoy seeing what we get up to at Christmas, you’ll probably enjoy what we share the rest of the year too. From design insights to behind-the-scenes glimpses (and the occasional questionable dad joke), our newsletter delivers it straight to your inbox. No pressure, no sales pitch—just useful ideas and a friendly nudge of inspiration.

Click here to join us.

 

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Legibility vs. Style: Finding the Sweet Spot (Especially on Packaging or Signage)

Industry News 17th November 2025

Graphic showing icons of an eye, colour palette, and typography sheet with text explaining how strong contrast, typography, and font choice improve legibility in design.

You’ve got a brilliant product, a catchy name, and a logo you’re rather proud of. Now it’s time to get it on packaging or signage… and the temptation is strong to make it as stylish as possible. Elegant script fonts, subtle colour contrasts, maybe even that swoosh you’ve been doodling since 2004.

But here’s the thing: style might turn heads, but if no one can read it, it’s like whispering your big news in a hurricane.

 

The Problem with Pretty but Puzzling

Stylish design can absolutely make a brand memorable – but style without legibility is a risky gamble. On packaging, that risk can mean customers can’t find your product on the shelf. On signage, it can mean they drive straight past you (possibly into the arms of your competitor).

We’ve seen beautifully ornate labels where the product name could pass for an abstract pattern… and signs where the main text disappears into the background unless you’re standing at precisely the right angle, on a sunny Tuesday, in June.

 

Why Legibility Comes First

Whether it’s a jar on a shop shelf or a sign above your premises, you usually have seconds – sometimes less – to get your message across. Shoppers and passers – by don’t pause to decode tricky typefaces or hunt for hidden words. Your design needs to deliver the information clearly and instantly:

We ask things like:

-What is it?

-Who’s it from?

-Why should I care?

 

It’s this attention to usability that means your branding not only looks good, but works hard.

 

That means strong contrast, clean typography, and a layout that guides the eye in the right order.

 

Style Still Matters (We’re Not Monsters)

This isn’t an argument for boring design – far from it. At PHd Design, we believe legibility and style can work hand-in-hand. The trick is knowing how to balance them so your design still looks brilliant and communicates effectively.

We might use a decorative font for a single standout word, but pair it with a clean, easy-to-read typeface for the key information. We’ll make sure colour choices work in real-world lighting, not just on your designer’s screen. And we’ll test visibility from a distance, because ‘can be read from the car park’ is often a surprisingly useful design metric.

 

The PHd Design approach

We’ve been designing packaging and signage for over 30 years, so we’ve learned how to get that sweet spot just right. Our process always includes:

-Considering the environment your design will live in (shop shelf, roadside, exhibition hall).

-Choosing typography that reflects your brand’s personality and delivers clarity.

-Testing for distance, lighting, and viewing speed.

-Making sure the final result works in real life, not just in a portfolio shot.

Because design isn’t just about looking good – it’s about making sure the right people get the right message, right away.

 

If your current packaging or signage is turning heads for the wrong reasons – or not turning them at all – we’d be happy to help you find the perfect balance between style and legibility.

Get in touch with PHd Design today and let’s make sure your brand is seen, remembered, and understood.

 

Ready to make your brand both beautiful and readable?

At PHd Design, we’ve spent over 30 years perfecting the balance between style and legibility – whether it’s on packaging, signage, or anything in between. Let’s make sure your audience sees, understands, and remembers you. Get in touch today and let’s find your sweet spot

Not ready to dive in just yet? No worries. You can still get a regular dose of design wisdom (and the odd bad pun) by signing up to our newsletter. Click here to join us.

 

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What Goes Into a Proper Brand Toolkit (Spoiler: It’s More Than a Logo)

Industry News 1st October 2025

Let’s get one thing straight – your logo is not your brand. It’s part of it, yes, but handing over a single image file and calling it a “brand” is a bit like giving someone a spanner and telling them they now own a fully equipped workshop.

A proper brand toolkit is the go-to manual for how your brand shows up in the world – on a billboard, in an email footer, splashed across a delivery van, or printed on a tiny promotional pen that everyone inevitably loses within a week. It’s there to keep your business looking, sounding, and behaving consistently, no matter who’s handling your marketing.

Here’s what should be in the box:

 

1. The Logo (and All Its Friends)

Yes, you need your main logo. But you also need alternative versions – horizontal, stacked, with and without the tagline, single colour, reversed out… the list goes on. Why? Because one logo format won’t always fit neatly where you need it. It’s about flexibility without losing identity.

2. Colours That Don’t Wobble

You’d be surprised how often we see brands using five slightly different shades of “their” blue. A proper toolkit includes exact colour values for print (CMYK), digital (RGB), and web (Hex codes) so that whether you’re printing a brochure or updating your LinkedIn banner, your colours are on point every time.

3. Typography (The Personality in Your Words)

Fonts aren’t just decorative – they carry personality. Your toolkit should detail your typefaces, when and where to use them, and what to avoid (Comic Sans, we’re looking at you).

4. Spacing and Placement Rules

Logos need breathing room. That “clear space” guideline isn’t just us being precious – it’s to stop your brandmark being squashed up against a photo, a headline, or (heaven forbid) a clip-art graphic.

5. Tone of Voice

This is where your brand stops just looking consistent and starts sounding consistent. Whether you’re formal, friendly, cheeky, or reassuring, your tone of voice guidelines will help anyone writing for your brand hit the right note.

6. Photography & Imagery Style

Stock images can work, but not if they look like they came free with your printer. Your toolkit should define the kind of images you use – lighting, style, subject matter – so your brand visuals feel like part of the same family.

7. File Formats (The Secret Weapon)

Ever sent a logo to a supplier, only to be told “We need it in vector format”? Your toolkit should include all the file types you’re likely to need – from scalable EPS and SVG files to web-friendly PNGs – with clear labelling so you’re not guessing which one to send.

Why It Matters

A brand toolkit isn’t just for designers. It’s a practical tool that saves you time, protects your brand’s integrity, and makes sure your marketing always looks professional – whether you’re briefing a printer, working with a web developer, or delegating to Dave from accounts who’s “having a go” at the newsletter.

When you have a well-constructed brand toolkit, you’re giving your team – and anyone you work with – the instructions to present your business at its best. And that means your audience is more likely to recognise, trust, and choose you.

At PHd Design, we’ve been building brand toolkits for over 30 years. We know the little details that make a big difference, and we love creating guides that our clients actually use (and don’t just file away in a dusty folder).

If your “brand guidelines” currently amount to a JPEG on your desktop and a vague idea of “the green we usually use”, we should talk.

 

Need a brand toolkit that actually works for you?

At PHd Design, we’ve been helping businesses look, sound, and feel consistent for over three decades – without overcomplicating things. If you’d like your brand to be instantly recognisable (and your marketing team to stop guessing which logo file to use), get in touch.

Not ready to dive in just yet? No worries. You can still get a regular dose of design wisdom (and the odd bad pun) by signing up to our newsletter. Click here to join us.

 

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Niyazis Foods: A Fresh Brand That Delivers

Our Work 5th November 2025

Branded delivery van for Niyazis Foods featuring the new logo and bold orange and navy livery design created by PHd Design.

When Niyazis Foods approached us, they weren’t just after a new logo – they wanted to revitalise their entire brand to reflect who they’d become: a modern, reliable, and fast-growing food supplier with a loyal customer base and a strong sense of pride in what they do. Their goal? To look every bit as professional and dependable as the service they deliver.

At PHd Design, we got to work on a full rebrand covering everything from the logo and delivery fleet livery to packaging, point-of-sale, and print materials.

The Challenge

Niyazis Foods had built a great reputation, but their visual identity hadn’t kept pace with their growth. They needed a brand that felt confident, contemporary, and instantly recognisable – one that worked just as well on a delivery van as it did on a business card or cardboard box.

 

The Idea

We designed a bold, modern identity built around a geometric ‘N’ mark – clean, confident, and full of motion. The intertwining lines symbolise connection and flow, much like the way Niyazis Foods brings suppliers and customers together.

The colour palette – a punchy combination of deep navy and warm orange – reflects professionalism and energy. Together, they make a statement: dependable and dynamic.

The Rollout

From delivery vans to packaging, every touchpoint carries the new identity with consistency and confidence. The livery designs make their fleet instantly recognisable on the road, while the clean, icon-led graphics bring clarity to product categories across print and packaging.

Each icon was crafted with purpose – whether it’s fish and meats, sauces and condiments, or packaging and hygiene – helping customers quickly identify what’s what while reinforcing the Niyazis Foods brand.

 

The Result

The rebrand gives Niyazis Foods a clear, modern identity that stands out in a competitive market and positions them for future growth. It’s simple, strong, and unmistakably theirs – everything a great food supplier brand should be.

At PHd Design, we believe that a rebrand isn’t just about looking better – it’s about giving your business the confidence to go further.

 

Is Your Brand Delivering the Right Message?

At PHd Design, we help businesses like yours stand out with branding that looks great and works hard – from fleet livery to full-scale rebrands. Whether you’re refreshing your image or starting from scratch, we’ll make sure your brand delivers on every level.

Ready to get things moving? Get in touch today.

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How Bad UX Destroys Good Branding

Industry News 24th October 2025

Infographic showing icons of a compass, heart, and computer mouse with captions explaining how good UX builds trust, improves navigation, and increases conversions.

You’ve spent months perfecting your brand. The logo is sharp, the colour palette is flawless, and the photography could make even your competitors swoon. But then… your customer lands on your website and can’t find the ‘Contact Us’ button.

That, my friends, is like throwing the best party in town and forgetting to tell anyone the address.

 

The silent killer of great design

Bad user experience (UX) doesn’t scream at you in flashing lights – it quietly chips away at your brand’s credibility. People don’t tend to complain that they couldn’t find your call-to-action button. They just leave. And once they’re gone, you’ve not only lost a potential customer – you’ve damaged the trust your beautiful branding worked so hard to build.

Think of your brand as a personality: it might look incredible in a tailored suit, but if it ignores you when you say hello, you’re unlikely to stick around.

 

But we don’t ‘just’ do UX…

At PHd Design, we’re not a full-blown app design agency – but we do understand how people think, click, and (sometimes) give up. That’s why, whether we’re creating a new brand identity or designing a website, we think beyond the visuals.

We ask things like:

-Is the most important information easy to find?

-Does the navigation make sense to someone who’s never seen the site before?

-Are we accidentally hiding the very thing we want people to do?

 

It’s this attention to usability that means your branding not only looks good, but works hard.

 

Why it matters for your business

Good branding pulls people in. Good UX keeps them there long enough to convert. The two are inseparable – yet it’s amazing how many businesses treat UX as an afterthought.

We’ve seen gorgeous websites where the ‘Buy Now’ button is practically in witness protection. We’ve seen award-worthy colour schemes sabotaged by light grey text on a white background. All the money spent on beautiful design? Wasted, because the customer journey wasn’t considered.

 

The PHd Design approach

We combine 30+ years of design experience with a healthy dose of common sense. We make things look beautiful, yes – but we also make them simple, clear, and easy to navigate. Your customers shouldn’t need a treasure map to find the checkout or a magnifying glass to read your opening hours.

A strong brand is a powerful tool. But a strong brand that’s easy to use? That’s where the real magic happens.

If you’re ready for branding that turns heads and gets clicks, we’re here to help. Just don’t hide the ‘Contact Us’ button – we’d like to hear from you.

 

Want Customers to Stick Around for the Long Haul?

If your branding isn’t sparking an emotional connection, it might be time for a rethink. We can help you design a brand that people don’t just recognise – they actually care about. Whether it’s refining your visual identity or building something from scratch, we’ll make sure your design does more than just look good.

Not ready to dive in just yet? No worries. You can still get a regular dose of design wisdom (and the odd bad pun) by signing up to our newsletter. Click here to join us.

 

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Refreshing a Familiar Face: Maguire Jackson’s Brand Update

Our Work 13th October 2025

Updated Maguire Jackson logo created by PHd Design as part of a full brand refresh including signage, vehicle livery, brochures and business cards

When you’ve worked with a brand for as long as we’ve worked with Maguire Jackson, you get to know it like an old friend. And just like old friends, sometimes they need a bit of a refresh – not a complete makeover, but a confident update that keeps them looking sharp in the here and now.

Maguire Jackson, Birmingham’s leading independent estate agency, asked us to help evolve their brand identity. They wanted something that stayed true to their heritage while standing out on the busy high street and digital feeds alike. Our job? To take what was already recognisable and give it the polish, clarity and consistency it needed to keep pace.

From recognisable to remarkable

The previous Maguire Jackson identity had served them well, but after a decade it was starting to feel a little dated. We stripped things back and rebuilt the brand around a refreshed logo mark – one that’s clean, confident and versatile, whether it’s printed on a business card or wrapped around a van.

This wasn’t just about logos, though. The update touched every corner of the business:

– New vehicle livery that can’t be missed on Birmingham’s roads.
– Fresh office signage that brings curb appeal to their prime city-centre spots.
– A suite of for sale boards that pop out on crowded streets.
– Smart business cards and brochures that make the right impression from the first handshake.
– A set of clear, practical brand guidelines to keep everything consistent moving forward.

Evolution, not revolution

The beauty of this project was in the balance. We weren’t reinventing Maguire Jackson; we were reinforcing who they are. That meant holding onto the brand’s personality while sharpening its edges for a modern audience. Think less “midlife crisis makeover” and more “fresh haircut and a new suit”.

The end result is a brand that feels current, credible and unmistakably Maguire Jackson – exactly what’s needed in a competitive marketplace where first impressions really do count.

Why it works

Strong design doesn’t just make things look good – it makes them work harder. For Maguire Jackson, this update gives them:

Consistency across every touchpoint.
Clarity in a crowded property market.
Confidence in how they present themselves to clients and prospects.

And because we’ve built everything from the ground up with longevity in mind, it’s a brand that’s set to work just as hard for the next decade as it has in the past one.

 

Final thoughts

At PHd Design, we love projects like this. They prove that good design isn’t about tearing everything down – it’s about knowing what to keep, what to evolve, and what to leave behind.

If your brand could do with a sharpen-up – whether it’s a subtle refresh or a full rebrand – we’d love to talk. Get in touch and let’s see how we can bring your story up to date.

 

Does Your Brand Need a Refresh?

At PHd Design, we help brands evolve without losing their roots – whether that’s through a soft rebrand, a full identity overhaul, or simply finding smarter ways to communicate.Fancy a chat about where your brand could go next? Get in touch today.

Not quite ready yet? Stay inspired with our fortnightly newsletter – behind-the-scenes studio updates, tips, and projects straight to your inbox. Click here to subscribe

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Designing for Brand Loyalty: How to Create Long-Lasting Emotional Connections

Industry News 1st October 2025

Let’s be honest – we’re all a bit sentimental. Whether it’s the smell of a certain biscuit that takes you straight back to your nan’s kitchen, or the logo of your favourite football team that’s been stitched onto your scarf for the last 20 years… emotion is a powerful thing.

And when it comes to business? That emotional pull can be the difference between a one-off sale and a lifelong customer.

At PHd Design, we spend a lot of time thinking about this – not just how something looks, but how it feels. Because great design doesn’t just sit there looking pretty. It connects, communicates, and convinces. It builds brand loyalty without shouting for it. And it does all this by creating emotional connections.

Here’s how brands (like yours) can use design to turn casual customers into loyal fans.

 

1. Consistency: The unsexy hero of brand loyalty

We know – consistency isn’t the flashiest word in the branding dictionary. But it’s the one that quietly does all the heavy lifting.

Customers trust what they recognise. So when your logo, colours, tone of voice, and visual style all show up the same way – whether it’s on a website, a delivery box, or the side of a van – your brand starts to feel dependable. Familiar. Safe, even.

It’s not about being boring. It’s about being reliably you.

 

Pro Tip:Brand guidelines aren’t just for designers. They’re the map that keeps your brand recognisable, no matter where it shows up. (Yes, even on that company Christmas jumper.)

 

 

2. Visual storytelling: Because facts tell, but stories sell

Your brand isn’t just what you do – it’s who you are. And the best way to communicate that? Through stories.

Think about your origin story, your values, your purpose. Now imagine these things told through visuals:

-A logo with a hidden nod to your history

-Packaging that reflects your company ethos

-Photography that captures the real people behind the product

Design brings your story to life in a way words sometimes can’t. And when customers connect with your story, they’re far more likely to stick around for the next chapter.

 

3. Emotionally intelligent design: Less shouting, more feeling

Good design doesn’t force people to feel something. It gently guides them towards it.

It’s the soft pastels that make a brand feel calming. The bold typography that says “we know what we’re doing.” The touch of wit in a strapline that makes someone smile and think, “these people get me.”

When done right, design speaks your customers’ emotional language – without needing a full-blown translation.

 

4. Designing for real humans (not marketing robots)

People are emotional, messy, wonderful creatures. We remember how things made us feel, long after we’ve forgotten what they said.

So design with that in mind. Ask:

-Would our customers enjoy looking at this?

-Does this feel human, or like it’s been run through a jargon generator?

-Are we solving a problem, or just adding more noise?

 

Because ultimately, loyalty doesn’t come from flash. It comes from clarity, authenticity, and a sense that – for once – a business actually understands you.

 

So where do we come in?

At PHd Design, we help businesses like yours design brands that last – not just in memory, but in loyalty. With over 30 years of experience (and more than a few cups of tea), we’ve worked with companies across all sorts of industries to create meaningful, consistent, emotionally intelligent design.

And yes – we’ll make it look good too.

 

 

 

Want Customers to Stick Around for the Long Haul?

If your branding isn’t sparking an emotional connection, it might be time for a rethink. We can help you design a brand that people don’t just recognise – they actually care about. Whether it’s refining your visual identity or building something from scratch, we’ll make sure your design does more than just look good.

Not ready to dive in just yet? No worries. You can still get a regular dose of design wisdom (and the odd bad pun) by signing up to our newsletter. Click here to join us.

 

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